Faq

Is it possible to carry Exway X1 on the plane? +
Exway X1 already received UN38.3, CB, FCC, CE and the other security certifications, also the battery capacity is less than 160Wh, so in line with the air transport certification standards, allow to carry on the plane. However, some airlines may require that the battery be removed separately.
Is Exway X1 waterproof? +
The waterproof level of Exway X1 is IP55. We suggest do not use in the rain, which can cause the bearings to rust. After use in rainy days, let the motor run idle for 2 minutes to throw the rain water out.
What is the warranty? +
The warranty period is 6 months. Please contact the local agents with network purchase records, or receipts, or invoices, for after-sales service. If there is no local agent, you can send mail to service@exwayboard.com. The warranty doesn`t cover the wheels, rubbers, bearings, and griptape.
Does the battery can be replaced? +
The battery life of X1 is 500 cycles. After the 500 cycles, the battery still has more than 70% power. If you need to replace the battery, just contact the after-sales service. If you need to replace the battery, just contact after-sales service.
Is it possible to change accessories by myself? +
Exway will release a lot of different official accessories, you can change them by yourself.
Can Exway X1 be used like a normal skateboard when it's out of power? +
Yes, the resistance of Exway X1 is very small.
How about the range? +
The range of Exway is 16km, the data is based on 70kg as a standard in daily use to test out the average. The user's weight, habits, road condition and environment temperature will affect the actual range, the change range of 14-20km.
What should be paid attention to when it`s long-term storage? +
If the product is not used for a long time, please charge and discharge the product once per 3 months.
What is the maximum load of exway X1? +
The maximum load is 200kgs, overload may affect the product life and lead to failure.
how soon can you ship my order out? +
Please pay attention to the update of the official news.
Which logistics company to ship out? +
Which logistics company to ship out? We do not support international logistics for now. Please purchase from the local agents, and you can check their location from the official website. So it`s based on the local agents.