Price Match & Partial Refund Terms

  1. Discontinued or out-of-stock products on exwayboard.com are not eligible for partial refunds;
  2. Each eligible product is only entitled to one refund;
  3. Orders that have been fully refunded are not eligible for a partial refund;
  4. Orders in the process of receiving a full refund, return, or exchange are not eligible for a partial refund;
  5. Requests for partial refunds can only be made upon receiving your order.
  6. Full refunds on orders that have already received a partial refund will be reimbursed in the amount equal to the full value of the order minus the partial refund;
  7. Pre-orders are not eligible for partial refunds;
  8. Bundled or free items are not eligible for partial refunds;
  9. Partial refunds are only available for items purchased from exwayboard.com;
  10. Partial refunds are only available during promotional periods;
  11. Partial refunds are limited to certain product models and colorways (Not inclusive of the value of vouchers, shipping, and taxes);
  12. If a customer is suspected to be abusing the refund policy in any manner, Exway reserves the right to deny and/or reverse the refund. Exway also reserves the right to deny any further refund requests from the customer.

  13. Requests for partial refunds are only available for orders made the week before any promotional period. The request must be made within the week of receiving the order, otherwise, the request will be deemed ineligible for a partial refund.

    *Delivery status based on tracking details provided by the courier.

  14. A partial refund request can only be made for the same model/colorway of the product.
  15. Any additional charges resulting from system error or other reasons during the promotional period are eligible for a refund of the charged amount.

 

*Exway reserves the right to amend the terms based on current circumstances.