How long will it take to receive my order?

Shipping time depends on your location and the shipping method you select during checkout.Orders to the US, EU, and UK usually arrive within 2-7 business days.International orders typically take 7-14 business days.Once your order is shipped, you will receive a tracking number to monitor its progress.

How can I track my order?

Orders will be processed and shipped within 3 business days. After shipment, you will receive an email containing the tracking number and a link to the carrier’s tracking page.You can use this number to monitor the status of your order and its estimated delivery time.If you need further assistance, feel free to contact our quick, professional, and friendly customer service team at info@exwayboard.com.

Do you offer international shipping?

Yes, we offer international shipping to most countries and regions.Shipping costs and delivery times vary depending on the location.At checkout, you will see available shipping options for your region.If you're unsure whether we ship to your country or region, feel free to contact our quick, professional, and friendly customer service team at info@exwayboard.com

What should I do if I haven’t received my order?

If your order has not arrived within the expected shipping timeframe, please check your tracking information for updates.Occasionally, packages may be delayed due to unforeseen circumstances.If tracking shows that the package has been delivered but you have not received it, please check with your neighbors or contact your local postal service.If you are still unable to locate your package, please feel free to contact our quick, professional, and friendly customer service team at info@exwayboard.com, and we will assist you in resolving the issue.

How long is the range of the electric skateboard?

The range of Exway electric skateboards depends on the specific model and riding conditions. Our skateboards are tested on flat terrain with a rider weighing 75kg riding at 25km/h. For exact range details, please refer to the specifications for the specific model.

What is the maximum speed of the electric skateboard?

Exway electric skateboards can typically reach a maximum speed of 55 km/h, depending on the selected model and riding mode.

How long does it take to charge the electric skateboard?

Charging from 0% to 100% takes approximately 1-4 hours, depending on the battery capacity and charger used.Our exclusive Super Charger SC1050 can fully charge a skateboard in just 30 minutes.

How do I maintain my electric skateboard?

For maintenance tips, please refer to the video we created for you: https://www.exwayboard.com/blogs/news/how-to-clean-and-maintain-a-skateboard

Is the electric skateboard suitable for beginners?

Yes, electric skateboards are easy to learn. If you can ride a bicycle, you can easily ride an electric skateboard. They are easier to learn than traditional skateboards because they come with brakes. Riding an electric skateboard is as simple as riding a bicycle. Every Exway electric skateboard comes with a beginner mode, designed to help new users get started. We also provide detailed user guides and online tutorials to help you get up to speed quickly.

Can the electric skateboard handle uphill riding?

Exway electric skateboards are equipped with high-performance motors that can handle various terrains. Modern electric skateboards are powerful enough to tackle steep hills, and there’s virtually no incline too steep for them to climb.

How do I choose the right electric skateboard model for me?

Exway offers different series of electric skateboards to meet various needs. From daily commuting to high-performance challenges, we have models suited for a wide range of requirements. You can choose based on your riding needs, weight, budget, and terrain. If you're unsure, feel free to reach out to our professional, friendly, and fast customer service team at info@exwayboard.com, and we’ll be happy to assist you.

What is the after-sales service like for Exway electric skateboards?

Exway provides comprehensive after-sales service, including warranty, repairs, and technical support. All products come with a quality guarantee within the warranty period. If you encounter any issues, our customer service team is ready to provide timely solutions. Contact us at info@exwayboard.com.

Can the electric skateboard carry heavy loads?

Each Exway electric skateboard has a maximum weight limit. Typically, our skateboards can support up to 200kg, depending on the model. For safety, we recommend following the weight guidelines in the product manual.

How can I ride the electric skateboard safely?

Always wear appropriate protective gear, including a helmet, knee pads, and elbow pads, when riding an electric skateboard. Ride in suitable locations and follow local traffic regulations. Avoid making sudden turns or emergency stops while riding at high speeds.

Can I bring the electric skateboard on public transportation?

Depending on the type of transportation and local regulations, some public transportation services allow electric skateboards. Please check the local regulations before traveling.

Can Exway electric skateboards be customized with accessories?

Yes, Exway has an ACE Department that provides a wide range of high-performance accessories, including extended batteries, super chargers, and customizable accessory modules. Users can personalize their boards based on their needs. We also offer additional installable accessories such as footstops and Shredlight lights.