faq-shipping-and-delivery

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Shipping and Delivery

Shipping and Delivery

 

Exway now has several worldwide warehouses. Located in Germany to serve our European customers, in California to serve and support our U.S.A customers with fast, same-day turnover, in Sydney to serve our Australian riders and in Toronto to serve our Canadian customers. We are now able to confirm and ship out the products that you need in the most expedient way available. 

 

 

Reference for shipment from our China Locations:

 

  1. *The information below might be affected by the actual situation.

     

    U.S.A:

    By Sea (40~45 days)

    By Air (20~25 days)

     

    Europe&UK

    By Sea (40~45 days)

    Asia: 7~15days

     

    Russia: 30~35days

  2.  

  3. (PS. Please be aware that due to the board having its battery included, we will only be able to see the tracking updates after the board is released by the custom and picked by the local delivering company (i.e. UPS/DHL/FEDEX/DPD, etc.)
 

 

Reference for shipment from Overseas Warehouses:

 

  1. *The information below might be affected by the actual situation.
  2. U.S.A:5~7days
  3. Canada: 7~10days
  4. Oceania: 5~7days
  5. Europe: 4~6days
 

 

The special line for the dangerous goods from China to other country steps:

 

  1. 1. We send the boards to our forwarder's warehouse for creating shipping labels
  2. 2. The forwarder will send the goods to their HongKong airports for the flights uploading
  3. 3. The airplane landed in the destination airports for custom clearing( usually it will be fast)
  4. 4. The UPS/FED pick the goods from airports and scan the label, at this moment we are able to see the updates on their websites: IN TRANSIT
  5. 5. On the way to the customers by UPS/FED trucks.

Logistics contractor

We use UPS/DP/DHL/UPS and other local logistics companies for delivery services

You can check your express logistics status through the express service company's official website (you can see the updated logistics tracking number in your personal Exway account). For some countries the shipping is free and taxes are prepaid, however, some countries require a shipping fee and taxes. If the logistics contractor loses your package, please contact us([email protected]) and we will deal with it for you.


Product Shipping cost Tariff
Flex series/Wave series free shipping The customer does not need to bear the tariff cost of the board. If the customer purchases the accessories, the customer needs to bear the tariff cost of the accessories.
X1 MAX series free shipping
Atlas series free shipping
Accessories UK/EU/U.S.A: $20 for the first 0.5kg and plus $5 per 0.5kg
ASIA:  $15 for the first 0.5kg and plus $5 per 0.5kg






Why can't I find my country/region on the settlement page?

For the following regions/countries, please visit these websites to purchase:


Canada: www.exwaycanada.ca

Australia: www.exway.com.au


The Czech republic: www.stablecam.com


Russia: www.exwayboard.ru


Korea: www.exwayboard.co.kr



We cannot deliver to the following areas:

1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
Thank you for your understanding.











Help Center

  • Payment
     
    • Payment methods
  • After-sales Service
     
    • Refund Policy
  • Maintenance Service
     
    • Warranty Service
    • Warranty Coverage
    • Maintenance
  • Shipping and Delivery
  • Customer Support