Shipping and Delivery

Exway now has several worldwide warehouses. Located in Germany to serve our European customers, in California to serve and support our U.S.A customers with fast, same-day turnover, in Sydney to serve our Australian riders and in Toronto to serve our Canadian customers. We are now able to confirm and ship out the products that you need in the most expedient way available. *Due to COVID-19 shipping times may vary.

FAQ

For the following regions/countries, please visit these websites to purchase:

 

Canada: www.exwaycanada.ca

 

Australia: www.exway.com.au

 

The Czech republicSlovakia: www.stablecam.com

 

Russia: www.exwayboard.ru

 

Korea: www.exwayboard.co.kr

 

Norway: www.elefun.no/rc/hobby.aspx

 

Switzerland: www.shop.e-longboard.ch

 

For other regions or other questions, please contact [email protected]

1. Alaska

2. American Samoa

3. Guam

4. Hawaii

5. the Marshall Islands

6. the Northern Mariana Islands

7. Palau

8. Puerto Rico

9. Rhode Island

10. U.S. Virgin Islands

11. Armed Forces Americas

12. Armed Forces Europe

13. Armed Forces Pacific

14. South America

15. Africa

Thank you for your understanding.

*The information below might be affected by the actual situation.

U.S.A

By Sea (40~45 days)

By Air (20~25 days)

Europe&UK: By Sea (50~60 days)

Asia: 7~15days 

(PS. Please be aware that due to the board having its battery included, we will only be able to see the tracking updates after the board is released by the custom and picked by the local delivering company (i.e. UPS/DHL/FEDEX/DPD, etc.

*The information below might be affected by the actual situation. 

The U.S.A & Europe & UK: 7~10 days

1. We send the boards to our forwarder's warehouse for creating shipping labels

2. The forwarder will send the goods to their HongKong airports for the flights uploading

3. The airplane landed at the destination airports for custom clearing (usually it will be fast)

4. The UPS/FED pick the goods from airports and scans the label; at this moment we can see the updates on their websites: IN TRANSIT

5. On the way to the customers by UPS/FED trucks.

We use UPS/DP/DHL/UPS and other local logistics companies for delivery services.

You can check your express logistics status through the express service company's official website (you can see the updated logistics tracking number in your personal Exway account). For some countries, the taxes are prepaid. However, some countries require taxes. If the logistics contractor loses your package, please get in touch with us([email protected]).

Note: Affected by Covid-19, there will be some delay in the delivery.

Please confirm your address before payment. Exway orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

Boards:

US/EU/UK/ASIA:

Flex /Wave /X1 MAX series: $78 / piece

Atlas: $100 / piece

United Arab Emirates: $200 / piece (All models)

Accessories:

UK/EU/U.S.A/ASIA: $20 for the first 0.5kg and plus $5 per 0.5kg

Customers do not have to pay taxes on boards. But if you purchase accessories, you may have to bear the customs fees of accessories (depending on national/regional policies).

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product and inventory. Once an item has been shipped, you will receive a shipment notification email.