Shipping and Delivery
FAQ
For the following regions/countries, please visit these websites to purchase:
Canada: www.exwaycanada.ca
Australia: www.exway.com.au
The Czech republic、Slovakia: www.stablecam.com
Russia: www.exwayboard.ru
Korea: www.exwayboard.co.kr
Norway: www.elefun.no/rc/hobby.aspx
Switzerland: www.shop.e-longboard.ch
For other regions or other questions, please contact info@exwayboard.com
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. the Marshall Islands
6. the Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
14. South America
15. Africa
Thank you for your understanding.
*The information below might be affected by the actual situation.
U.S.A:
By Sea (40~45 days)
By Air (20~25 days)
Europe&UK: By Sea (50~60 days)
Denmark:By Sea (50~60 days)
Asia: 7~15days
(PS. Please be aware that due to the board having its battery included, we will only be able to see the tracking updates after the board is released by the custom and picked by the local delivering company (i.e. UPS/DHL/FEDEX/DPD, etc.)
*The information below might be affected by the actual situation.
The U.S.A & Europe & UK & Denmark: 7~10 days
1. We send the boards to our forwarder's warehouse for creating shipping labels
2. The forwarder will send the goods to their HongKong airports for the flights uploading
3. The airplane landed at the destination airports for custom clearing (usually it will be fast)
4. The UPS/FED pick the goods from airports and scans the label; at this moment we can see the updates on their websites: IN TRANSIT
5. On the way to the customers by UPS/FED trucks.
We use UPS/DP/DHL/UPS and other local logistics companies for delivery services.
You can check your express logistics status through the express service company's official website (you can see the updated logistics tracking number in your personal Exway account). For some countries, the taxes are prepaid. However, some countries require taxes. If the logistics contractor loses your package, please get in touch with us(info@exwayboard.com).
Note: Affected by Covid-19, there will be some delay in the delivery.
Please confirm your address before payment. Exway orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
Boards:
US/EU/UK/ASIA/Denmark:
Flex /Wave /X1 MAX series: $78 / piece
Atlas: $100 / piece
United Arab Emirates: $200 / piece (All models)
Accessories:
UK/EU/U.S.A/ASIA/Denmark: $20 for the first 0.5kg and plus $5 per 0.5kg
Customers do not have to pay taxes on boards. But if you purchase accessories, you may have to bear the customs fees of accessories (depending on national/regional policies).
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product and inventory. Once an item has been shipped, you will receive a shipment notification email.