Shipping Policy

Exway now has several worldwide warehouses located in the Czech Republic to serve our European customers, in California to serve and support our USA customers with fast, same-day turnover, in Sydney to serve our Australian riders and in Toronto to serve our Canadian customers. We are now able to confirm and ship out the products that you need in the most expedient way available. 

 

/ Reference for shipment from our China Office, Approximate Shipping Time:

USA:12~14days
Canada: 20~25days
Oceania: 12~15days
Europe: 23~25days
Asia: 5~8days
Russia: 30~35days

 

/Reference for shipment from Overseas Warehouses, Approximate Shipping Time:

USA:5~7days
Canada: 7~10days
Oceania: 5~7days
Europe: 4~6days

 

Product Shipping Charge
X1 / X1 Pro / X1 Pro Riot 78usd/pc
Flex Hub / Flex Riot 78usd/pc
Wave Hub / Wave Riot 68usd/pc
Accessories 13usd for the first 0.5kg and plus 5usd per 0.5kg

 

NOTE: due to the board containing a high capacity lithium battery, Exway will only be able to receive tracking updates after the board is cleared by the local customs and picked up by the local courier (i.e. UPS, DHL, FEDEX, DPD, etc) for delivery。

Note: Affected by Covid-19, there will be some delay on the delivery.

 

Warranty

The warranty starts on the date that the board is received and is valid for 6 months for X1 Pro/Riot and 12 months for Flex. Customer must provide valid proof of purchase for warranty coverage. Replacement parts are available for sale after the warranty period is over.

1.WHAT'S COVERED

1) The deck / trucks / motors / ESC

2) Remote

3) Charger

2.WHAT'S NOT COVERED

1) Wheels / Bearings / Bushings / Grip Tape are considered wear and tear items and will not be covered.

2) Damage caused by improper use, improper maintenance, or improper storage.

3) Any damage outside of normal wear and tear.

4) Damage caused by unauthorized repairs of the product.

 

 

Maintenance

1) Exway electric skateboards are highly tuned and should not be disassembled. Contact your local store for maintenance and support.

2) Avoid using in the rain, mud, or otherwise damaging conditions.

3) After using your Exway, please use a clean rag to wipe the surface to avoid water stains and to prevent corrosion and dust accumulation.

4) Do not clean the board with any chemicals or solvents.

5) When the remote or skateboard batteries get low, promptly charge them to avoid damaging the battery.

6) To avoid battery damage, promptly charge the remote and skateboard batteries when low.

7) Do not store your Exway in damp or wet conditions.

8) Do not place your Exway near an open flame or where the temperature is exceedingly hot.

9) Do not store your Exway near flammable or explosive materials.

10) If your board will not be used for a long time, store the board charged and charge and discharge the product at least once every 3 months.

11) Standby mode will slowly drain the battery.  If you will not be using your Exway for a while, power off the board and remote separately.

12)The bearings have better sealing for improved water-proofing but may still rust and corrode with prolonged water exposure. Though corrosion will not affect normal function, it will, however, cause increased noise.

13) All Exway skateboards use FOC sine-wave ESCs and therefore produce a slight humming sound when turned on.